How can we help?
Find quick answers for the AIM EduVerse learning app. If the issue remains, contact support with the details listed below.
Login & account
Google Sign-In, profile access, and account recovery.
Notes & bookmarks
Learning cards, diagrams, saved content, and PDF viewing.
Progress & quizzes
Scores, XP, streaks, achievements, and completion status.
Notifications
Announcements, permissions, and notification troubleshooting.
Frequently asked questions
Quick solutions
I cannot sign in with Google. What should I do?
Confirm that your internet connection works, Google Play Services is updated, and the correct Google account is active on the device. Close and reopen the app, then try again. If the problem continues, send support the error message and device model.
My quiz score or progress is not updating.
Keep the app connected to the internet for a moment after finishing the quiz. Reopen the topic and check again. Do not clear app data before confirming that cloud synchronization has completed.
Why am I not receiving notifications?
Open your device Settings, find AIM EduVerse, and confirm notification permission is enabled. Battery optimization or Focus/Do Not Disturb settings can also delay notifications.
How do I remove a bookmark?
Open the bookmarked item and tap the bookmark control again. You can also review saved items from the Bookmarks section where available.
How can I delete my account?
Follow the verified request process on our Account & Data Deletion page. Uninstalling the app alone does not delete cloud data.
Still need help?
Send the issue description, device model, app version, and a screenshot if possible. Never send a password, OTP, or private Google credential.
Contact support